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WARRANTY POLICY

ThePatioDepot.com offers a one of kind warranty policy on all products to ensure that customers know that they are buying a quality product with quality service. Our warranty consists of a Boundless Lifetime Warranty meaning that if any component of your product becomes unusable, we will replace the defective part or the entire unit if ruled necessary for as long as you have the product. Customers absolutely love the fact that they can buy a product knowing that we will always be here to help if anything happens to it; this is what we call buying with confidence!

Our Lifetime Warranty warrants the products from:

  • Manufacturer’s Defects
  • Rusting
  • Fading
  • Fabric Tears and Stains
  • Water Damage
  • Sun Damage

How to Deal with a Warranty Issue?

The fastest and easiest way to file a warranty claim is by simply emailing our warranty department at warranty@ThePatioDepot.com. The email should contain:

  • Your full name and order number (found in email receipt)
  • A brief explanation of the damage on the product
  • Clear pictures of the damaged parts (attached to the email in JPEG. Format)
  • A contact phone number in case we need to call you

Our warranty department replies within 24 hours with a favorable solution for the customer. If the model you are looking to replace or get a replacement for is out of stock or discontinued, we will replace it with the latest model.

Of course, we understand that some people are not very computer savvy, which is why you can always call our toll-free number and one of our agents will happily be able to assist you with any warranty retaliated issues.

Contact Information:
www.ThePatioDepot.com
Email: Info@ThePatioDepot.com
Toll-Free Number: 1-800-293-0150